Here at the Emporium every adoption is final. However should your monster suffer injury from a less than optimal journey simply email us pictures of the damage (so we can be sure we are ready to help them on arrival) and ship them back. We will put our best crypto veterinarians to work healing your baby and send them back healthy and happy. We are even happy to help with minor cosmetic issues well loved monsters sometimes suffer from (the occasional scuffed paint or torn seam).
In all seriousness these are art dolls, not toys and while I intentionally use materials meant to be touched and interacted with they are not meant to be played with roughly or to be given to children. They can and will break. There will be no refunds and no returns for art that has been treated like a toy.
In kind regards
C.M.Manfredi and The Monster caretaking staff